Dr. Vannie Naidoo, from University of KwaZulu-Natal, South Africa Delivered a Keynote Speech on “Unpacking Critical Dimensions of Service Quality in Tertiary Institutions in South Africa- The Case of University of Kwa-Zulu Natal” at Global Illuminators 4th Annual Conference ETAR November 27-28, 2017, Bali Indonesia

Dr Vannie Naidoo is a faculty member from the University of KwaZulu-Natal, South Africa. Her research interest on developing strategies for closing the gaps in service quality at UKZN, one of the top five tertiary university’s in South Africa. She is teaching in undergraduate and postgraduate programs at the University of KwaZulu- Natal. Dr Naidoo has published articles and book chapters in various international and national journals and publishers. Dr Naidoo as a strategist believes in opening the mind to contemporary thinking to use innovative methods to improve productivity, service quality and overall efficiencies within business in the management arena. She discussed in her speech about different dimension of service quality and its impact on student/Customer. She is an active member of GI family and playing her role for betterment of society and local community.